1) What is Anuka Jewels?
Anuka Jewels is an online partner of ‘Gem Arts Emporium’. Established in 1971, Gem Arts Emporium is renowned for its eternal jewelry collection. Each piece of jewelry stands for its design and quality of its craftsmanship www.gemartsemp.com .
Anuka Jewels is a direct link between jewelry manufacturer and consumers using best manufacturing practices with precious metal adorned by natural gemstones.
It is a small try to reach out to you who have visited our store once or many times and also to those who have not, to give a comfortable home shopping experience.
We hope to make your shopping experience as pleasurable and delightful as we are enjoying the journey of building this store.
2) Where is Anuka Jewels Located?
Anuka Jewels is from ‘Udaipur’, a very peaceful town situated in north west part of India. The town is know for its gold and silver artisans and houses one of best luxury hotels of the world.
3) Can I visit and see the jewelry physically?
As AnukaJewels is an online partner of ‘Gem Arts Emporium’ a jewelry store, known for its finest jewellery since 1971. All products are merchandised in our store and can be visited by all.
4) How can I place an order?
Placing an Order with Anuka Jewels is very easy and convenient. Click on the ‘Shopping Bag’ to place the product of your choice in it. Follow the easy instructions through the checkout process and complete the order.
5) Where is Anuka jewelry made?
All Anuka jewelry and other products are made in ‘Udaipur’ by local artisans, expert with gold and silver manufacturing. All Anuka products displayed and sold on our site are completely owned by us, we do not sell items of other sites.
6) Do you offer discounts?
All items sold on Anuka Jewels site are already very reasonably priced. We occasionally send our subscribers special offers and coupons in return for their opinion on our collection.
7) How long does it take to get a refund?
Once the product is received and inspected in our office, money shall be issued in your credit in 24 – 48 hours. It then depends on your bank/money issuer how long it takes to appear in your account.
8) What form of payment do you accept?
We accept Master card, Visa, American Express, PayPal
9) How can i check my order placed on Anuka Jewels?
You will receive a confirmation email after we’ve received your order. Once the order is processed, you shall receive another email with tracking number. You can use that number to track your package.
The security and protection of our customer’s personal information is our top priority. As a policy, we do not sell, trade or rent your personal information. We do not share your personal information, aside from financial institution involved in processing your order.
11) Can I buy jewelry which is no more or already sold on your site?
If you wish to buy any of our old products which is are no more on the site, you can email us with details and picture of the product. We shall try and make it for you. You can also call us on +91 294 252 9020
12) Can I order a product from your site with different size and stone?
We have size chart in our content material, you can check your correct size and email or call us about your requirement. We can also make the same product with your choice of stone.
13) what after receiving a ring, it doesn’t fit me, can I resize it?
We have size chart on our site, we request you to check your correct size before placing the order. If you still need to resize it, it would take another 3-4 weeks after it is received at our end. You shall have to bear the courier and freight charges.
14) Can I get my jewelry engraved?
You can get any message or name written inside a ring or bracelet, for any other kind of engraving , please email us
15) Can I order a chain along with the pendant?
We do not have any chain section on our site, but have in our flagship store in Udaipur - Gem Arts Emporium, you can email us for your any query, we can send you pictures and you can choose from the selection.
16) What if my package comes damaged or if the product is different?
We send couriers through only reputed services, still if your package comes damaged, you need to email us the original damaged package pictures, after inspection, we would send a fresh package of your order. Your satisfaction is our goal.
17) Is my package insured, Should I be home to receive it?
All our packages are insured. We shall send you an email about the package sent. You must give us prior notice if you are away or if you want your package to be received at a different address. we request you to give your complete address with correct pin code and mobile number. The courier company shall call you before delivering. At the time of delivery, your id proof and signature would be required to hand over the package to you.
19) Are the gemstones used on your site genuine?
All gemstones used on our site are natural and genuine.