Shipping Information - India
Orders are delivered between 6-8 working days.
'Always Free' Shipping on pre-paid orders all across India On COD orders, shipping is free on orders above Rs 5000. On orders below Rs 5000, Rs 150 is the shipping charge.
Shipping Information - International
Orders shipped via Standard Shipping (EMS, India Post) are delivered within 10-15 business days.
Orders shipped via Express Shipping (UPS, FedEx, DHL) are delivered within 6-8 business days.
Standard Shipping - Approx. starting price USD 25
Express Shipping - Approx. starting price USD 40
Please Note: Duties and taxes will be applicable as per your country's regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery
Shipping Charges are based on shipping destination and weight of your parcel. Shipping companies determine shipping charges based on the package weight, customs clearance and various other factors. We are unable to advise the duty amount. For more information, please write to us on firstname.lastname@example.org
In case of Fine Jewellery, Indian Custom Clearance, Insurance & Freight Charges (CIF Charges) will be borne by Anuka Jewels. However VAT, duties and taxes will be applicable as per your country's regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery.
Important shipping information
Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.
We aim to dispatch all orders within 48 hours / 2 business days with the exception of Indian public holidays where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We are not responsible for any delays caused by natural calamities and unavoidable circumstances.
We are unable to redirect orders once items have been dispatched.
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
We make our best efforts to deliver each item in your order within 16 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer to ship the order as we may have to produce/procure it.
While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
In the unlikely event that we are not able to deliver your complete order within 16 working days, you can request us to cancel the remaining unshipped parts of the order. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
Returns and exchanges can be made and accepted if the order is damaged in transit or received a different product.
Returns, within India, can be made in the same way as it was received, but the product should be sent in its original packaging, unworn.
- Please inform us within 7 days of receipt of order. An email must be sent to email@example.com
- A photograph should be sent as proof for damaged or incorrect product, where our office will authorize the return
- Our office should be contacted as a guide for the method for return
- Our office will replace the product free of charge if possible or refund the cost of product to the credit/debit card used for online shopping. Refunds can be made only after the package is received at the office in its original packaging.
Refunds will be done in the following case
- Genuine quality issue
- Packages lost in transit
- Wrong items shipped to you
No refunds can be given on the following
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a P.O. address
- After 3 failed delivery attempts by our courier agencies.
- Package refused by the recipient
- Sizing issue. Please refer to our size guide before making a purchase.
- Product returned in a used or damaged condition.
- Minor color or design variation, as all our products are hand crafted and all stones are natural, no two stones can be identical. There might be some variations from photographs at our website to how the product looks physically.
- In case a Made-to-Order request is placed and the customer cancels the order subsequently, 50% of the product cost will be deducted and the balance will be refunded to the customer.